RETURNS
We encourage you to email or DM us should you have any doubts or questions before making your purchase. We will do our very best to help you to find your size and fit, and in this way we hope to minimise the impact of returns on the customer, the business, and the planet.
We hope that in this way you will be very satisfied with your new L.E.J pieces, however, if you change your mind and would like to make a return you may do so within 14 days of delivery*.
To initiate a return please notify us on info@lej.london within 7 days of receiving your items*.
Kindly return the item in its original, un-worn, un-washed, un-perfumed condition, and including all tags.
If your returned item requires excessive treatment such as ironing due to packing conditions, or dry-cleaning to remove fragrance (where practical), or any other such treatment, we will pass on these costs accordingly.
Please note that only items in their original and re-saleable as new condition will be refunded in full, and those in an unacceptable state will be returned to the customer at their own cost.
All sales are final after 14 days.
Once we have received qualifying item(s) the refund will be processed within 10 days.
SHIPPING COSTS
The buyer is responsible for shipping costs, which are processed with DHL
Returns Label Costs:
UK - £7.95
EU - £17.95
Switzerland - £22.95
North America - £16.95
Asia/Oceania - £23.95
ROW - £29.95
Please note that the return label cost will be deducted from the total refund amount.
All refunds exclude original postage costs.
Duties paid are non-refundable.
*or first attempt of delivery, or first original available date of delivery if holiday-hold is used
PRE-ORDER / MADE-TO-ORDER
Made-to-order items ineligible for return, and customised items are ineligible for return or exchange.
We may be able to offer you a size exchange on non-customised items where available, however, you cannot exchange for a different item.
When ordering a made-to-order / pre-order item please ensure that you are totally satisfied with the measurements we provide, and please feel free to ask as many questions as you feel necessary to be completely satisfied. We are more than happy to give this assistance and guidance.
We hope that in this way you will be very satisfied with your new L.E.J pieces, however, if you change your mind and would like to make a return you may do so within 14 days of delivery*.
To initiate a return please notify us on info@lej.london within 7 days of receiving your items*.
Kindly return the item in its original, un-worn, un-washed, un-perfumed condition, and including all tags.
If your returned item requires excessive treatment such as ironing due to packing conditions, or dry-cleaning to remove fragrance (where practical), or any other such treatment, we will pass on these costs accordingly.
Please note that only items in their original and re-saleable as new condition will be refunded in full, and those in an unacceptable state will be returned to the customer at their own cost.
All sales are final after 14 days.
Once we have received qualifying item(s) the refund will be processed within 10 days.
SHIPPING COSTS
The buyer is responsible for shipping costs, which are processed with DHL
Returns Label Costs:
UK - £7.95
EU - £17.95
Switzerland - £22.95
North America - £16.95
Asia/Oceania - £23.95
ROW - £29.95
Please note that the return label cost will be deducted from the total refund amount.
All refunds exclude original postage costs.
Duties paid are non-refundable.
*or first attempt of delivery, or first original available date of delivery if holiday-hold is used
PRE-ORDER / MADE-TO-ORDER
Made-to-order items ineligible for return, and customised items are ineligible for return or exchange.
We may be able to offer you a size exchange on non-customised items where available, however, you cannot exchange for a different item.
When ordering a made-to-order / pre-order item please ensure that you are totally satisfied with the measurements we provide, and please feel free to ask as many questions as you feel necessary to be completely satisfied. We are more than happy to give this assistance and guidance.