RETURNS + EXCHANGES

We encourage you to email or DM us should you have any doubts or questions before making your purchase. We'll do our best to help you to find your size and fit, and in this way we hope to minimise the impact of returns on the customer, the business, and the planet.

Nothing within this policy removes or limits your statutory rights.

RETURNS

We hope that you will be very satisfied with your new L.E.J pieces, however, if you wish to return your order you may do so within 14 days of delivery.

To initiate a return request, please visit the relevant UK Returns Portal or International Returns Portal.

To avoid any reduction in your refund please return goods in the same condition in which they were delivered, in their original, un-worn, un-washed, un-perfumed condition, with all tags attached and in their original packaging.

Once your return request has been approved we will issue a DHL return shipping label at a subsidised amount, the cost of which will be deducted from the total refund amount.

Returns must be sent using the DHL label provided. We cannot accept returns sent using alternative couriers owing to significantly increased transit times and the risk of loss.

Kindly note that your shipment must be delivered to us within 14 days of your return request approval. It is the customer's responsibility to ensure returns are shipped in a timely manner. Returns received outside this window may no longer be eligible for a refund.

REFUNDS

To avoid any reduction in your refund please return goods in as close to their original condition as possible. Should returned items require treatment beyond what would ordinarily be expected - such as professional cleaning or pressing to restore them to a saleable condition - we reserve the right to reduce your refund accordingly.

Where goods have been handled beyond what would reasonably be permitted in a shop—for example worn beyond trying-on, washed, altered, marked or returned without tags—we reserve the right to reject the return or make a proportionate reduction to the refund.

Please allow up to 14 days for your refund or exchange to be processed once we have received the returned goods.

Original shipping costs will only be refunded where required by law or where otherwise stated within this policy.

For customers initiating multiple orders/returns of multiple sizes for trying-on, we reserve the right to charge a reasonable re-stock/transaction fee where return activity is considered excessive or repeated. We therefore encourage you to contact us for sizing advice before placing your order.

INTERNATIONAL RETURNS + REFUNDS

We are pleased to offer international shipping with duties + taxes, or duties prepaid by us on your behalf to the relevant customs authorities in selected destinations. This varies by country.

To support us in offering this policy, kindly note that where there are multiple returns of multiple orders or sizes, or where repeated return activity results in excessive unrecoverable duties, taxes, or import charges being incurred by L.E.J, we reserve the right to deduct any unrecoverable duties, taxes + import charges from the refund.

Any such reduction will reflect only the actual costs incurred by L.E.J, and those which cannot reasonably be recovered from the relevant customs authority or carrier.

These costs vary by country. Please check with your local customs authority regarding VAT import + duty values.

For the USA + Canada local taxes are displayed and paid separately.

Canadian orders are eligible for a full refund of duties + taxes when completing a return order under the above guidelines.

EU RIGHT OF WITHDRAWAL

In addition to our returns process, you have a statutory right to withdraw from any order placed on our website within 14 days of receipt of goods, without giving any reason. This right is guaranteed by law and cannot be taken away or limited by us.

The 14-day cancellation period begins the day after you receive the goods. It is considered sufficient to send your cancellation notice before the period expires.

To exercise this statutory right to cancel, please inform us via the cancellation link here before 14 days elapses. The withdrawal process is designed to follow similar steps to placing an order.

Once you have completed the withdrawal process, please return the goods following the usual returns process and protocols to ensure they are received by us within 14 days.  

EXCHANGES

If you would like to make an exchange, please email us on info@lej.london with your order number and details of the style(s) + size(s) you would like to exchange. We are also happy to offer advice where we can.

When returning goods for an exchange or credit note, customers will receive a complimentary shipping label. This is applicable to the first exchange of an order only. Any additional exchange shipping costs will be the responsibility of the customer.

If the exchanged item is also returned, the customer is liable for both the shipping costs of the original and exchanged item.

We do not accept exchanges via any other courier than our own due to the increased risk of loss and extended delivery timeframes.

RETURN SHIPPING COSTS

The buyer is responsible for shipping costs, which are processed with DHL.

Returns Label Costs:

UK - £7.95

ROW - £17.95

Return labels are charged in addition to original shipping costs, which will be calculated once your return has been approved. If the value of the items you retain falls below our free shipping threshold, you will be charged for the original postage.

REPEATED RETURNS

Whilst we are always happy to assist customers in finding the right fit, we reserve the right to refuse future orders from customers where repeated purchasing and returning is considered excessive or inconsistent with the fair use of our returns policy.

PRE-ORDER / MADE-TO-ORDER

Made-to-order items are ineligible for return, and customised items are ineligible for return or exchange.

We may be able to offer you a size exchange on non-customised items where available, however, you cannot exchange for a different item.

When ordering a made-to-order / pre-order item please ensure that you are confident in the measurements we provide, and please feel free to ask as many questions as you feel necessary to be completely satisfied. We are more than happy to give this assistance and guidance.

FAULTS

If you notice any faults or errors with your order, please contact us on info@lej.london as soon as they have been discovered. It is helpful to include a high-resolution photograph with your email. We will always endeavour to repair, replace or refund faulty items in accordance with your statutory rights, and work with you to find the best and fastest solution possible.