Terms and Conditions
GENERAL INFO
We ship with DHL Express*, Monday to Friday, on the same day wherever possible. We do not ship at weekends.
Shipping rates are dependent on destination, and are subsidised by L.E.J:
UK - £6.95, complementary on orders over £395
EU - £16.95, complementary on orders over £395
Switzerland - £21.95, complementary on orders over £395
North America - £15.95, complementary on orders over £395
Asia/Oceania - £22.95 on orders under £395, £14.95 on orders over £395
ROW - £28.95
There may be territories and remote locations for which shipping rates are higher. If your location is not listed at checkout, please email us at info@lej.london and we will add it.
*We reserve the right to use alternative couriers if practical.
INTERNATIONAL SHIPMENTS
Import duties, VAT, and administration charges will be managed at the border of import, and will depend on local conditions as set by the governing authority. We have no influence over these. The customer is responsible for any and all local import charges levied by the respective customs authority.
Prices and clearance timeframes vary dependent on country and respective local procedures.
Please continue to track your parcel using the tracking codes provided on fulfilment of your order as customs authorities may require further details from you.
Be aware that if you refuse your parcel, or the storage limit time expires in customs without due payment, the goods will be returned to us. Shipping and handling charges will still be applied by the courier and the customer will be liable.
RETURNS
We hope that in this way you will be very satisfied with your new L.E.J pieces, however, if you change your mind and would like to make a return you may do so within 14 days of delivery*.
To initiate a return please notify us on info@lej.london within 7 days of receiving your items*.
Kindly return the item in its original, un-worn, un-washed, un-perfumed condition, and including all tags.
If your returned item requires excessive treatment such as ironing due to packing conditions, or dry-cleaning to remove fragrance (where practical), or any other such treatment, we will pass on these costs accordingly.
Please note that only items in their original and re-saleable as new condition will be refunded in full, and those in an unacceptable state will be returned to the customer at their own cost.
All sales are final after 14 days.
Once we have received qualifying item(s) the refund will be processed within 10 days.
SHIPPING COSTS
The buyer is responsible for shipping costs, which are processed with DHL
Returns Label Costs:
UK - £7.95
EU - £17.95
Switzerland - £22.95
North America - £16.95
Asia/Oceania - £23.95
ROW - £29.95
Please note that the return label cost will be deducted from the total refund amount.
All refunds exclude original postage costs.
Duties paid are non-refundable.
*or first attempt of delivery, or first original available date of delivery if holiday-hold is used
PRE-ORDER / MADE-TO-ORDER
Made-to-order items ineligible for return, and customised items are ineligible for return or exchange.
We may be able to offer you a size exchange on non-customised items where available, however, you cannot exchange for a different item.
When ordering a made-to-order / pre-order item please ensure that you are totally satisfied with the measurements we provide, and please feel free to ask as many questions as you feel necessary to be completely satisfied. We are more than happy to give this assistance and guidance.