Shipping + Returns
Shipping + Returns
GENERAL SHIPPING INFO
We ship Express orders with DHL Next Day*, Monday to Friday, same day where possible. We do not ship at weekends.
Shipping rates are dependent on destination, and are subsidised by L.E.J:
UK - £6.95, complementary on orders over £395
EU - £16.95, complementary on orders over £295
Switzerland - £21.95, complementary on orders over £295
North America - £15.95, complementary on orders over £295
Asia/Oceania - £22.95 on orders under £295, £14.95 on orders over £295
ROW - £28.95
There may be territories and remote locations for which shipping rates are higher. If your location is not listed at checkout, please email us at info@lej.london and we will add it.
*We reserve the right to use alternative couriers where practical.
EU CUSTOMERS
Import duties, VAT, and administration charges will be managed at the border of import, and will depend on local conditions as set by the governing authority. We have no influence over these. The customer is responsible for any and all local import charges levied by the respective customs authority.
Please be aware that you are not charged UK VAT at checkout when shipping to the EU, and you benefit from ex-VAT prices.
Prices and clearance timeframes vary dependent on country and respective local procedures.
Please continue to track your parcel using the tracking codes provided on fulfilment of your order as customs authorities may require further details from you.
Be aware that if you refuse your parcel, or the storage limit time expires in customs without due payment, the goods will be returned to us. Shipping and handling charges will still be applied by the courier and the customer will be liable.
We package your purchases using recycled and recyclable packaging wherever possible.
Please feel free to contact us before ordering if you have any questions info@lej.london
RETURNS
If you would like to make a return you must notify us on info@lej.london within 7 days of receipt of your goods (or first attempt of delivery, or first original available date of delivery if holiday hold is used) for your return to be accepted. We must then receive the goods within 7 days of confirmation of your return.
Kindly return the item in its original, un-worn, un-washed, un-perfumed condition, with all tags attached, and not screwed in a ball. If your returned item requires excessive treatment such as ironing due to packing conditions, or dry-cleaning to remove fragrance (where practical), then we will pass on the costs accordingly. Please note that only items in their original condition will be refunded, and those in an unacceptable state will be returned to the customer at their own cost.
All sales are final after 14 days.
The buyer is responsible for return shipping costs.
Duties paid are non-refundable.
All refunds exclude original postage costs, and a 3% restock fee to cover costs incurred.
The customer making the return is responsible for following shipping updates and assuring the goods’ safe return to us.
We encourage you to email or DM us should you have any doubts or questions before making your purchase. We will do our very best to help you to find your size and fit, and in this way we hope to minimise the impact of returns on the customer, the business, and the planet.
***All purchases made through sale, archive, or promotion are final***
RETURN SHIPPING LABELS
We can provide you with a DHL label, the cost of which will be deducted from the total price of your refund. We do not cover return postage costs.
Contact us should you desire a DHL quote.
*Please note that we do not accept returns sent using the USPS due to reliability + transit time.*
Once we have received qualifying item(s) the refund will be processed within 10 days.
Please ensure to state ‘RETURNS DEPARTMENT’ in the address field of your return.
FAULTY GOODS
If you are in any way dissatisfied with your purchase, please email us directly on info@lej.london, and we will deal with it appropriately.
GENERAL SHIPPING INFO
We ship Express orders with DHL Next Day*, Monday to Friday, same day where possible. We do not ship at weekends.
Shipping rates are dependent on destination, and are subsidised by L.E.J:
UK - £6.95, complementary on orders over £395
EU - £16.95, complementary on orders over £295
Switzerland - £21.95, complementary on orders over £295
North America - £15.95, complementary on orders over £295
Asia/Oceania - £22.95 on orders under £295, £14.95 on orders over £295
ROW - £28.95
There may be territories and remote locations for which shipping rates are higher. If your location is not listed at checkout, please email us at info@lej.london and we will add it.
*We reserve the right to use alternative couriers where practical.
EU CUSTOMERS
Import duties, VAT, and administration charges will be managed at the border of import, and will depend on local conditions as set by the governing authority. We have no influence over these. The customer is responsible for any and all local import charges levied by the respective customs authority.
Please be aware that you are not charged UK VAT at checkout when shipping to the EU, and you benefit from ex-VAT prices.
Prices and clearance timeframes vary dependent on country and respective local procedures.
Please continue to track your parcel using the tracking codes provided on fulfilment of your order as customs authorities may require further details from you.
Be aware that if you refuse your parcel, or the storage limit time expires in customs without due payment, the goods will be returned to us. Shipping and handling charges will still be applied by the courier and the customer will be liable.
We package your purchases using recycled and recyclable packaging wherever possible.
Please feel free to contact us before ordering if you have any questions info@lej.london
RETURNS
If you would like to make a return you must notify us on info@lej.london within 7 days of receipt of your goods (or first attempt of delivery, or first original available date of delivery if holiday hold is used) for your return to be accepted. We must then receive the goods within 7 days of confirmation of your return.
Kindly return the item in its original, un-worn, un-washed, un-perfumed condition, with all tags attached, and not screwed in a ball. If your returned item requires excessive treatment such as ironing due to packing conditions, or dry-cleaning to remove fragrance (where practical), then we will pass on the costs accordingly. Please note that only items in their original condition will be refunded, and those in an unacceptable state will be returned to the customer at their own cost.
All sales are final after 14 days.
The buyer is responsible for return shipping costs.
Duties paid are non-refundable.
All refunds exclude original postage costs, and a 3% restock fee to cover costs incurred.
The customer making the return is responsible for following shipping updates and assuring the goods’ safe return to us.
We encourage you to email or DM us should you have any doubts or questions before making your purchase. We will do our very best to help you to find your size and fit, and in this way we hope to minimise the impact of returns on the customer, the business, and the planet.
***All purchases made through sale, archive, or promotion are final***
RETURN SHIPPING LABELS
We can provide you with a DHL label, the cost of which will be deducted from the total price of your refund. We do not cover return postage costs.
Contact us should you desire a DHL quote.
*Please note that we do not accept returns sent using the USPS due to reliability + transit time.*
Once we have received qualifying item(s) the refund will be processed within 10 days.
Please ensure to state ‘RETURNS DEPARTMENT’ in the address field of your return.
FAULTY GOODS
If you are in any way dissatisfied with your purchase, please email us directly on info@lej.london, and we will deal with it appropriately.